Frequently Asked Questions
How do you ensure the authenticity of your watches?
For every watch we purchase, we ensure to thoroughly check it with our own watchmaker to ensure its authenticity before selling it to you.
Are your prices negotiable?
Yes, please contact us and our sales team will be discuss with you further.
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, UnionPay, Google Pay, PayPal and Cash (for in-person pick-up only).
Can I consign a watch?
Yes, we accept consignments, click here to learn more. Note:You must visit our store on location to consign a watch.
Do you offer instore pick-up?
Yes, please select the "pickup in store" delivery option at checkout and visit our outlet at 14 Scotts Rd, #03-107 Far East Plaza, Singapore 228213 to collect your watch.
Do you offer warranty?
Yes, we offer 6 months in-house warranty on the movement.
Where do you ship to?
We offer world-wide shipping though our rates will vary depending on your location.
Can I track my package?
Yes, tracking numbers will be provided via email for FedEx after an order’s payment has been confirmed.
You can view your tracking number by clicking here.
Then, copy your tracking number and go to https://www.fedex.com/en-us/tracking.html.
Paste the tracking number to view your order's delivery status.
How long does shipping take?
Shipping should take around Shipping should take around 5-7 business days.
Do you offer shipping insurance?
Yes, insurance is optional and the cost can be seen at checkout. Insurance costs depend on the price of the watches purchased. In the unfortunate event that the watch is stolen or lost during delivery please contact us immediately and we will get back to you as soon as possible.
In countries where the import of certain exotic leather products may be restricted, how will the shipping of my watch be affected?
In such cases, we will have to send the watch and the strap individually. Please check with your country’s customs regulations and authorities and advise us beforehand.